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Your Terms & Conditions at motortoto

When you open an account with us, these terms describe what you can expect from motortoto and what we ask of you in return.

Account CreationPayments & WithdrawalsDispute ResolutionYour Rights

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Our Legal Position and Your Rights

motortoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

motortoto operates this platform subject to the terms outlined here and where local law permits. Your account access, gameplay eligibility and withdrawal rights depend on local law in your region. We retain the right to suspend or close your account if you breach these terms, attempt

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fraud, use automated tools, or access the platform from a prohibited jurisdiction. Deposits and withdrawals are processed through DANA, OVO, GoPay and QRIS under standard payment-provider agreements; we do not hold your funds — payment partners do. You are responsible for keeping your login details confidential
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and for all activity under your account. Disputes over gameplay outcomes, payout timing or account status are resolved first through our support team, then via our formal dispute procedure if needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About These Terms

Team online

Live Chat Support

Speak directly with our support team via live chat in the lobby. Available seven days a week, 08:00 to 22:00 Jakarta time. Use this channel for urgent account questions, payment issues and term clarifications.

Email Support

Send formal requests, disputes or policy questions to [email protected]. Responses typically arrive within 24 hours. Use email for documentation of your request and our response.

In-Lobby Help Centre

Browse our FAQ and self-service guides directly from your account dashboard. Look for the Help icon at the bottom of the screen on desktop or in the menu on mobile to find term summaries and common answers.

SECURITY & DATA

How We Protect Your Account and Information

Account Security

Your login password is encrypted and stored securely. We use two-factor authentication (2FA) to prevent unauthorized access. Never share your password or login code via email, chat or phone — we will never ask for it.

Data Handling

We collect your name, contact details, payment information and gameplay history to verify your identity, process withdrawals and prevent fraud. Your data is not sold to third parties. We retain it for as long as your account is active, plus two years for compliance and dispute purposes.

Cookies and Tracking

motortoto uses cookies to remember your login, track your lobby preferences and detect suspicious login attempts. You can adjust cookie settings in your browser, but disabling them may limit account functionality.

Withdrawal Verification

Before your first withdrawal, we verify your identity by confirming your phone number and payment method. Subsequent withdrawals may require re-verification if we detect unusual account activity or payment changes.

Request Your Data

You have the right to request a copy of your personal data held by motortoto. Contact [email protected] with the subject 'Data Request' and we'll respond within 10 business days with your information.

Dispute a Term or Policy

If you believe a term is unfair or we've misapplied a policy to your account, email support with your concern. Our compliance team will review and respond within five working days. Escalation options are outlined in our dispute procedure.

Frequently Asked Questions About Our Terms

Yes. We will close your account without notice if you attempt fraud, use bots or scripts, access from a prohibited region, breach payment terms or attempt to manipulate gameplay. Any balance in your account at closure is forfeited unless local law requires otherwise.

No. Each DANA, OVO, GoPay or QRIS account must link to only one motortoto account. If we detect duplicate accounts using the same payment method, both accounts will be closed and funds held pending investigation.

Withdrawal requests are processed within one business day of your request. Payment settlement (when DANA, OVO, GoPay or QRIS deposits the money into your account) typically takes under a minute, but may take up to 24 hours depending on your bank or payment partner.

Using automated tools, scripts or bots to play for you is prohibited. Collusion with other players in live games, verbal abuse in live chat, or attempting to exploit a known gameplay bug also counts as breach. Accidental gameplay mistakes do not constitute breach.

Our support team will acknowledge your dispute within 24 hours and begin investigation immediately. Most disputes are resolved within seven business days. Complex cases involving payment partner disputes may take up to 30 days.

Yes. You can contact our support team to reduce your account limits, request a temporary pause on deposits or ask for access restrictions. These requests take effect within one hour and are managed through [email protected] or live chat.

Yes. These terms apply to your account across all devices — desktop, tablet and mobile app. Game availability, payment methods and support hours remain the same whether you play on web or the motortoto app.

Your Terms & Conditions at motortoto

How to Contact Us About These Terms

Live Chat Support

Email Support

In-Lobby Help Centre

How We Protect Your Account and Information

Account Security

Data Handling

Cookies and Tracking

Withdrawal Verification

Request Your Data

Dispute a Term or Policy

Frequently Asked Questions About Our Terms

01 What happens if I break the terms — can my account be closed?

02 Can I use the same payment method from two different accounts?

03 How long does motortoto keep my withdrawal request pending?

04 What counts as breach of terms when I'm playing games?

05 If I dispute a payout, how long does motortoto take to investigate?

06 Can I request to lower my account limits or restrict my access?

07 Are these terms the same for players using the app and desktop?

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