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How We Protect What You Share

When you open an account with motortoto, your personal details and payment activity stay private and secure.

Data collected only for account & payment verificationDANA, OVO, GoPay and QRIS transactions encrypted in transitYou control access to your personal information anytime

Explore the Lobby Read FAQ

What Data We Collect and Why

motortoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To create your motortoto account, we ask for your full name, date of birth, email and phone number — this lets us verify your identity and send you account alerts. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction amount, timestamp and

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wallet ID to process the payment and prevent fraud. If you withdraw, we collect your bank account details to confirm you're the rightful owner before sending funds. We also log your game activity, bets placed and account balance to keep your records accurate and settle payouts
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correctly. Access and use depends on local law where you are located.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to Contact Us About Your Privacy

If you want to know what data we hold about you, ask us to correct it, or request deletion, our support team is ready to help. We respond to privacy requests during our standard support hours and keep a record of your request for our compliance file. You can reach us via email, live chat from inside your account lobby, or through the contact form on our site — all three paths connect to the same privacy-focused queue.

Team online

Live Chat Support

Open your account lobby, tap Support in the bottom menu, and start a chat. Our team responds within two hours during Indonesia business hours, Monday to Friday 09:00–18:00 WIB.

Email

Send your privacy inquiry to [email protected] with your account email in the subject line. We confirm receipt within one business day and deliver a full answer within five working days.

Account Dashboard

Log into motortoto, go to Settings > Privacy & Data, and submit a formal request. You'll get a ticket number and can track the status from the same page.

HOW WE KEEP IT SAFE

Data Security, Retention and Your Rights

Your account password is hashed before storage so we never see it in plain text. All DANA, OVO, GoPay and QRIS transactions travel over encrypted connections, and we scan every login attempt…

Password Encryption

Your motortoto password is hashed using industry-standard algorithms and never stored in readable form. Even our security team cannot recover your original password — only you can reset it via email.

Payment Data Protection

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We never store full card or wallet credentials; payment processors handle that securely on their own systems.

Session Security

Your session times out after 30 minutes of inactivity. Log out manually on public devices, and motortoto will never ask you for your password via email or chat.

Data Retention Periods

Active accounts keep full history. After you close your account, we retain records for seven years for legal compliance, then delete or anonymise them unless local law requires longer retention.

Your Data Rights

You can request a copy of all your personal data, ask us to correct errors, or request deletion where local law permits. Submit requests via Settings > Privacy & Data and expect a response within five working days.

Cookie and Tracking Control

Essential cookies keep you logged in. Marketing and analytics cookies are optional; toggle them off in Settings > Privacy > Cookie Preferences anytime without losing account access.

Privacy Policy Questions Answered

Real questions from players in Yogyakarta, Jakarta and across Indonesia about how we use their data and keep their accounts safe.

Your active account data stays on file. After closure, we keep it for seven years for regulatory compliance where local law permits, then delete or anonymise it. You can request earlier deletion via Settings > Privacy & Data, though tax or anti-fraud records may remain as required by law.

Yes. Go to Settings > Privacy & Data, tap Export My Data, and we'll email you a complete archive within five working days. It includes your profile, transaction history, game activity and any notes our support team recorded about your account.

We never store your full wallet credentials. When you deposit, your wallet provider handles the transaction securely on their own system. We only record the amount, date and wallet ID needed for your receipt and withdrawal history.

Only you, motortoto's support team when handling your requests, and our security team when they detect unusual activity. We do not sell your data. Regulatory bodies can request information where local law permits, but only with proper legal authority.

While your account is active, we keep a full record so you can review past sessions, settle disputes and verify payouts. After account closure, betting history stays on file for seven years for compliance purposes, then is removed unless legal retention rules apply.

Absolutely. Submit a request via Settings > Privacy & Data or email [email protected] with the changes you want. We verify your identity and process corrections within five working days. Deletion requests depend on local law and regulatory retention rules.

Essential cookies keep you logged in. We also use analytics cookies to see how you navigate the lobby — this helps us fix bugs and add features. Marketing cookies let third parties show you motortoto ads elsewhere. All non-essential cookies are optional; turn them off in Settings > Privacy > Cookie Preferences anytime.

How We Protect What You Share

How to Contact Us About Your Privacy

Live Chat Support

Email

Account Dashboard

Data Security, Retention and Your Rights

Password Encryption

Payment Data Protection

Session Security

Data Retention Periods

Your Data Rights

Cookie and Tracking Control

Privacy Policy Questions Answered

01 What happens to my data if I close my motortoto account?

02 Can I see what data motortoto holds about me?

03 Is my DANA, OVO, GoPay or QRIS payment information safe with motortoto?

04 Who can see my account activity and personal details?

05 How long does motortoto keep my game history and bets?

06 Can I ask motortoto to correct or delete my personal information?

07 Does motortoto use cookies to track me outside the site?

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